Privacy Policy

Effective Date: June 2026

This Privacy Policy explains how HCS collects, uses, and protects personal information when you use the HCS mobile application, website, or related services ("Services"). The HCS platform is operated by High Class Services & Healthcare Services (HCS) and is intended for internal employee use for creating, managing, and tracking service orders.

1. Information We Collect

We may collect the following types of information:

  • Account information such as employee name, email address, phone number, employee ID, department, and profile details.
  • Service order information such as customer names, contact information, service requests, locations, schedules, assignments, notes, and status updates.
  • Operational information including work logs, service reports, task records, and communications generated through the platform.
  • Technical information such as device type, operating system, IP address, application usage data, crash reports, and diagnostics.
  • Location information if location services are enabled and required for service delivery or operational purposes.

2. How We Use Information

We use collected data to:

  • Provide and maintain the HCS platform.
  • Create, assign, manage, and track service orders.
  • Coordinate employee activities and operational workflows.
  • Maintain service records and generate operational reports.
  • Improve platform functionality, reliability, and user experience.
  • Monitor security, prevent unauthorized access, and protect company resources.
  • Comply with legal and regulatory requirements.

3. Service Order Data Processing

HCS processes service order information solely for business and operational purposes, including service delivery, scheduling, workforce management, reporting, quality control, and customer support. Access to such information is limited to authorized personnel.

4. Sharing of Information

We do not sell personal information. Information may only be shared in the following situations:

  • With trusted service providers used for hosting, cloud storage, analytics, security, messaging, or technical infrastructure.
  • With authorized HCS employees and management personnel when required for business operations.
  • When required by law, regulation, court order, or legal process.
  • If the business undergoes a merger, acquisition, restructuring, or transfer of assets.

5. Third-Party Services

The HCS platform may use third-party service providers to support authentication, cloud storage, analytics, crash reporting, notifications, and other operational functions. These providers may process information on behalf of HCS as necessary to provide their services.

6. Data Security

We implement reasonable technical and organizational measures to protect personal information, including secure communications, access controls, authentication mechanisms, and restricted access to sensitive data.

7. Data Retention

Personal information is retained only as long as necessary to provide the Services, support business operations, maintain service records, or comply with legal obligations.

8. User Rights

Depending on applicable laws and regulations, users may have rights to access, update, correct, or request deletion of their personal information.

9. Authorized Use

The HCS platform is intended only for authorized employees, contractors, and approved personnel. Users are responsible for maintaining the confidentiality of their account credentials and for all activities performed using their accounts.

10. Policy Updates

We may update this Privacy Policy from time to time. Updated versions will be posted on our website or application and will become effective upon publication.

11. Contact

If you have questions regarding this Privacy Policy, please contact:

High Class Services & Healthcare Services (HCS)
Email: info@hcs.qa

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